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Antipattern #31 · curiosity · p. 253
Avoiding Tough Conversations
Honest dialogue and constructive conflict dissolve surface-level harmony and boost performance.
The Tin Man Behavior
Discouraging disagreement and difficult conversation for fear of a loss of progress and social cohesion.
The Results
- ·Suppression of crucial information
- ·Increased vulnerability to failure
- ·Erosion of trust
How Octopus Organizations Behave Instead
- ↳They embrace constructive conflict and open dialogue.
- ↳They encourage and model vulnerability and intellectual honesty.
- ↳They create structured methods for surfacing and navigating conflict and difficult conversations.