19
Antipattern #19 · ownership · p. 161
Fetishizing Process
Principles and a focus on outcomes dismantle bureaucracy and accelerate innovation.
The Tin Man Behavior
Managing risk through rigid adherence to procedures and responding to failures with new processes to prevent future failures.
The Results
- ·Focus shifts from serving customers to following rules.
- ·Bureaucratic complexity, costs, and time-to-value skyrocket.
- ·Learned helplessness sets in, paralyzing progress and ownership.
How Octopus Organizations Behave Instead
- ↳They prioritize problem-solving over process adherence.
- ↳They view processes as tools, not end goals or rules to live by.
- ↳They aggressively simplify, automate, or eliminate as many processes as they can.