34
Antipattern #34 · curiosity · p. 275
Segregating Technology
Broad digital fluency bridges divides and unlocks innovation.
The Tin Man Behavior
Separating technology from the remainder of the organization, often unintentionally, and treating tech as a support function, with tech fluency as a specialist's skill.
The Results
- ·Complexity and technical debt that erodes performance
- ·Tendency to wastefully chase tech trends
- ·Failure to translate tech investment into customer impact
How Octopus Organizations Behave Instead
- ↳They cultivate tech fluency for all leaders and invest in bridging knowledge gaps through education.
- ↳They use shared metrics connecting technology to business outcomes.
- ↳They make business leaders co-owners of technology solutions rather than just consumers of IT services.